How do we plan when marketing performance keeps changing?
Planning is tough for every marketer. I’ve seen massive Excel spreadsheets that would make your eyes water, and AFAICT no one is very happy with their planning process.
One key problem is that marketing performance is uncertain. If Facebook changes its algorithm or creative goes stale, you could end up underperforming (or vice versa).
I think the key thing marketers should be doing in the planning process is communicating both uncertainty and assumptions. How much variance could you expect to see in the next quarter? What assumptions are you making about current or future performance?
These are tough conversations to have since executives want certainty, but you aren’t doing anyone any favors by masking the uncertainty and putting yourself at risk of missing a plan. |