Is the role of an analytics department to act as a consultant to the marketing team and give advice? Or is the role to be a referee and hold marketing accountable for performance?
In practice, I’ve rarely seen the analytics department acting as an enforcer, although they may provide the evidence to the finance or leadership teams used to make the case for action.
Savvy marketing teams embed analytics in their own team or work very closely with analytics experts, so that they’re the ones on the offensive, making the case for the value of marketing and justifying their strategic decisions proactively, rather than waiting to react when a report shows a metric going south. |