Customer Service, the CHCAO Report - and more! View in browser 

Here is your next issue of the

Smart Practice! Newsletter

Help More. Make More.

Helping you start, grow, and thrive
in your advocacy or care management practice.

October 4, 2023

The measure of achievement is not winning awards.
It’s doing something that you appreciate, something you
believe is worthwhile.

Julia Child

Where Advocacy Rubber (Data) Meets the Road – The CHCAO Report

Data! And conclusions! Learn about the new CHCAO Report: The Critical Role of Patient and Health Care Advocates 
Included in this post: Ways to use this data.

Customer Service Nightmares? Improve Your Approach, Get Better Results

Whether we are making appointments for clients, or trying to reach the hospital billing department - or anything in between - trying to get through phone trees is a major headache! Save time and frustration by using this step-by-step guide to getting what you need from customer service.

This edition's
Smart Practice! discount:

The Health Advocate's Advanced Marketing Handbook

Use this coupon code to take 20% off a purchase from the publisher's already discounted price. 


Includes free shipping!

Print version only.
Sale ends October 10.

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Smart Practice!


Leesburg, Florida
United States of America


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