When he visits to the BOCW enrolment desk at the construction site (run by a local NGO), the volunteers point out that his name is spelt differently on his Aadhaar and PAN card. This mismatch makes him ineligible for BOCW enrolment, as his KYC process cannot be completed if the information on the documents required for registration does not match. PAN, like Aadhaar, is not a mandatory requirement for BOCW registration. However, both identity proofs are the most preferred documents for completing the KYC process.
Raghav does not know of any place in the city where he can get his Aadhaar card updated. The construction site is also located on the outskirts, and it can therefore take more than a day to locate a reliable Aadhaar card centre. If he persists, he will be missing out on two days’ wages which he cannot afford to lose. He also realises that returning to his village and getting his Aadhaar updated from there will only add to the waiting period. He might even miss out on the opportunity to enrol himself.
Our Chalo Saathis who were working on the same construction site proactively took up Raghav’s case. They helped him with his Aadhaar card update. The process was far from simple. Here’s what they had to say:
First, we tried getting a token number at the local Aadhaar Seva Kendra, but all the slots were booked, and the waiting period was 2 months. Next, we went to the market where most of the Maharashtra E-Seva Kendras were located, but none of them were extending Aadhaar-specific services due to procedural delays. One E-Seva Kendra quoted an amount of Rs 400 for the service, which Raghav could not afford. Note that a simple demographic update only requires the customer to pay Rs. 50, as per UIDAI guidelines.
Next, we contacted over 10 local bank branches and enquired if aadhaar updation services were available on their premises. Out of all the branches contacted, there was just one extending these services.
We went to the bank branch with Raghav to get his token number. He was unclear on the process and the branch employees were not amicable in responding to his queries. We assisted Raghav in completing the application. The Aadhaar operator at the bank assured Raghav that he will receive an update in the next 10-15 days, and the physical copy of his card will be sent to his permanent address.
Our team further informed Raghav that he can get his e-Aadhaar card once the update is successful, even if his hard copy gets delivered to his village in Samastipur.